Terms of use

Lāča Oga Ltd, registration No 44103149031, address: “Pagastnams”, Trapenes pagasts, Smiltenes novads, LV-4348, hereinafter – the online shop – provides the content available on the website and sells goods in accordance with the Terms of Use set out below.

1. General rules

If the consumer purchases goods through the website, such mutual agreement shall be considered a Distance Contract and shall be subject to the provisions of the laws of the Republic of Latvia regulating distance contracts, including, but not limited to, the “Consumer Rights Protection Law” of the Republic of Latvia, the Cabinet of Ministers Regulations “Regulations on Distance Contract”, etc.

2. Making purchases

The prices and specifications of the products sold in the online shop are listed next to the products.

To place an order, add the desired products to your shopping basket. Aizpildiet visus nepieciešamos laukus un izvēlēties piemērotāko piegādes veidu. The total cost of the order including delivery is then displayed on the screen. Make your payment to complete your order.

3. Payment terms

The currency of payment on the Site is the euro. The purchase can be paid by selecting the following payment methods provided by the payment platform makecommerce.lv, Maksekeskus AS:

  • Latvian internet banking payments Swedbank, SEB, Citadele and Luminor
  • Estonian online banking payments Swedbank, SEB, Luminor
  • Lithuanian online banking payments from Swedbank, SEB and Luminor
  • Finnish internet banking payments: Aktia, Ålandsbanken, Danske, Handelsbanken, Nordea, Oma Säästopankki, Pohjola, POP Pankki, S-Pankki, Säästopankki
  • Visa/Mastercard payments

NB! Confirm your order using the online banking payment method and click on the “Back to merchant” button.

Personal data necessary for making payments is transferred to a licensed payment institution Maksekeskus AS.

The Contract shall become effective upon successful payment to the online shop’s bank account. If for any reason the order cannot be fulfilled, the Buyer will be notified and the amount paid will be refunded as soon as possible, but no later than 14 days after notification.

4. Delivery terms

Goods are delivered to all European Union countries. Purchased goods are delivered via Omniva and DPD parcel machines, as well as Omniva, DPD and DHL express mail. All duties and taxes payable to collect the shipment at the delivery destination shall be borne by the Buyer. Delivery costs are displayed before the order is confirmed. Purchased goods are delivered to the address specified by the Buyer within 3-5 working days in the territory of Latvia, within 5-30 days in other countries of the European Union. In exceptional cases, we have the right to dispatch goods up to 45 calendar days after informing the customer.

5. Right of withdrawal

The Buyer has the right to withdraw from the Goods within 14 calendar days of receipt of the Goods. The right of withdrawal shall not apply if the Buyer is a legal person.

In order to exercise the 14-day right of withdrawal, the goods must be used only for the purposes for which they were intended and the consumer is responsible for ensuring that the quality and safety of the goods are maintained during the period in which the right of withdrawal is exercised.

To exercise your right of withdrawal, you must submit a withdrawal form, which can be found here: link to the form, by email to info@liosuperfood.com within 14 days of receipt of the goods.

The buyer is responsible for the cost of returning the goods, except where the reason for the return is that the goods are not as ordered (e.g. incorrect or damaged product).

The Buyer is obliged to return the Goods to the Seller without delay, but no later than 14 days after sending the cancellation form to the online shop. Upon receipt of the returned goods, the online shop shall immediately, but no later than within 14 days, refund all payments received from the buyer on the basis of the Distance Contract.

The Seller shall be entitled to withhold payment until it has received from the Buyer the Goods or proof of return. If the buyer has chosen a shipping method other than the cheapest one offered by the online shop, the online shop is not obliged to compensate the excess shipping costs.

The Online Shop shall not be liable for any delay or failure to perform its obligations or for any other failure to perform caused by circumstances and obstacles beyond its reasonable control.

The Online Shop reserves the right to refuse to sell the goods and to request the return of the goods from the Buyer if the price indicated on the Online Shop is significantly lower than its market price due to an error.

6. Consumer rights for goods not in conformity with the contract

The Online Shop shall be liable for any non-conformity of the goods sold to the Customer with the terms of the contract or any defect arising within 6 months from the date of delivery of the goods to the Customer, or existing at the time of delivery, provided that such presumption is not contrary to the nature of the goods or the defect. The Buyer must inform the Seller of the non-conformity immediately, within 2 months of discovering it, i.e. lodge a complaint. The customer can lodge a complaint by contacting the online shop at info@liosuperfood.com.

The Online Shop shall not be liable for any defects arising after delivery of the goods to the Buyer. If the goods purchased are defective for which the Seller is responsible, the Buyer shall have the right to have the defective goods repaired or exchanged for new goods free of charge.

If the goods cannot be repaired or replaced, the Seller shall return to the Buyer all payments due under the Distance Contract. The trader shall reply to the consumer’s complaint in writing within 15 days.

7. Processing of the Buyer’s personal data

The online shop only processes the personal data that the customer has entered when ordering the goods, such as name, surname, email, etc.

The online shop transfers personal data to the transport service provider(s) to ensure delivery of the goods.

If you have expressly consented to receive our marketing communications, including newsletters, we may contact you from time to time with information about our services and latest offers. For this purpose, we may process the email address you provided when you signed up for marketing communications. The Customer has the option to opt-out of marketing communications by notifying us at info@liosuperfood.com.

8. Dispute resolution

In matters not covered by these Terms and Conditions, the Buyer and the Seller undertake to comply with the laws and regulations in force in the Republic of Latvia.

The Parties shall resolve any disputes arising between the Seller and the Buyer by means of mutual negotiations or correspondence. If the dispute cannot be resolved by negotiation or correspondence, the Parties shall settle the dispute in the courts of the Republic of Latvia in accordance with the laws and regulations of the Republic of Latvia. Disputes between the Buyer (consumer) and the Seller may be referred to the Consumer Rights Protection Centre or to a court of the Republic of Latvia.

The Buyer shall also have the right to apply to the dispute settlement bodies of the European Union.

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